Refund & Return Policy

Effective Date: 27.07.2025

 Company Name: Zenith Home Dcore and Traders
  Address: Near Bizaber Naka, Sagar Road, Chhatarpur (M.P.), India
  Contact Email: khan.salman1191@yahoo.com
  Phone: +91 9584334554

We strive to ensure our customers are fully satisfied with every purchase. Please read our refund and return policy carefully before making a purchase.

1. Eligibility for Return

You may request a return or replacement if:

  • The product is damaged or defective upon delivery
     
  • The wrong item was delivered
     
  • The product is significantly different from what was described
     

To be eligible for a return:

  • The item must be unused and in its original packaging
     
  • Return must be requested within 7 days of delivery
     
  • A valid proof of purchase (invoice or receipt) is required
     

2. Non-Returnable Items

We do not accept returns for the following:

  • Customized or made-to-order products (e.g., custom wallpapers)
     
  • Products that have been installed, used, or damaged after delivery
     
  • Items sold under clearance or final sale
     

3. Return Process

To initiate a return:

  1. Contact us at khan.salman1191@yahoo.com or call +91 9584334554 within 7 days of receiving your order.
     
  2. Provide order details and reason for the return (include photos if the item is damaged).
     
  3. Our team will review your request and guide you through the return process.
     
  4. If approved, return shipping arrangements will be made (charges may apply unless the fault is ours).
     

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
     
  • If approved, your refund will be processed within 7–10 business days.
     
  • The amount will be refunded via the original method of payment or as store credit (as per your preference).
     
  • Shipping charges are non-refundable, except in the case of incorrect or defective products.
     

5. Exchanges

If you need to exchange an item due to size, color, or defect, please contact us within 7 days. Exchanges are subject to stock availability.

6. Cancellation Policy

Orders can be canceled within 24 hours of placing them. After this window, cancellation is not guaranteed, especially for customized items.

7. Contact Us

For any questions or concerns about returns or refunds, contact us at:

Zenith Home Dcore and Traders
  Email: khan.salman1191@yahoo.com
  Phone: +91 9584334554